COVID-19 Stewardship Response Requires Expedited Move to the New Webex: All Colleagues Must Transition to the New Webex by Friday, May 8

Cisco WebEx LogoTrinity Health’s full transition to the new Webex was approximately 50% complete, when leaders recognized the urgent need to expedite the change and require the transition to be completed by Friday, May 8. On that date, all Intercall and/or “old Webex” information in appointments will no longer be functional.

“There are few who are unaware of the current health emergency’s negative financial impact on our Ministry, and higher Intercall surcharges along with the increased use of the service by colleagues working from home has created a significantly increased financial burden on the System,” said Marcus Shipley, Senior Vice President, Innovation and Chief Information Officer. “To eliminate approximately $400,000/month or more of unnecessary spending on Intercall, we are asking all colleagues to switch now.”

To ensure the success of the transition and future meetings, it is critically important that all hosts update their scheduled meetings to the new Webex audio and web links as soon as possible.  All conference call users must start using Webex, rather than their soon-to-be phased out Intercall conference lines.

Please help Trinity Health steward financial resources and enable stronger collaborations across the Ministry by taking these steps now:

  1. Follow the available step-by-step instructions for updating your Webex desktop and meetings to make the transition as soon as possible.
  2. If you need more help, submit a ticket to ServiceNow or watch a recorded session available, along with many other tools and job aids, on the Cisco Webex Pulse page.
  3. Update all meetings scheduled for after Friday, May 8.

The System’s Conferencing team reminds us that these steps are critical to a successful upgrade and to uninterrupted connectivity.

The new service offers lower costs, more reliability and greater functionality,” said Shipley. “While there is some work involved in making the transition, the benefits will be worthwhile to everyone — from meeting participants to the people we serve — and we are grateful for your efforts.”

More information, a training calendar, detailed instructions and more are available here