St. Joe’s Ann Arbor Needs Clinical Nurses, ED Help, MAb Greeters and Other Support

SJMAA has been asking for nursing support over the past few weeks. Thank you to everyone who has responded. However, we still urgently need nurses and other people to assist in the critical care areas. Enhanced incentives are being offered for those who help.  

Temporary Incentive Offered – to be Extended Beyond Oct. 22:

  • Hourly RN’s – COVID Incentive, $25.00/hour
  • Exempt Nurses: the Current Exempt Policy. Confirm with your manager/HR partner for your pay structure.

The guidelines below outline the details for this program:

In addition to the care areas listed above, SJMAA ED continues to have critical needs for support.  See details below:

Colleagues with any type of background, both clinical and non-clinical can sign up to help us meet these needs. All colleagues must be fit tested and wear an N95. If you need to be fit tested, please contact EHS at 2-3297. See the sign-up links below for the details:

The ED roles we are requesting:

RoleLocationWho Can Fill this Role?
ED ClinicalEDRN, APP
ED Non-ClinicalEDAll Colleagues

If you are signing up for ED Clinical Support or ED Non-Clinical Runner roles use this link Surge Sign Up – Fall 2021 to schedule.  Please use the tabs at the bottom of the spreadsheet to find the correct sign-up sheet for the role. The incentive program for critical staffing will be implemented (see policy here) for non-clinical and clinical roles for colleagues that pick up additional shifts above their FTE to support the inpatient or ED units.  APP’s will utilize their salaried incentive policy.  Please work with your Manager who will approve the extra shifts and also follow the guidelines in this policy during the current need for surge planning.

Greeters Needed at MAb Clinic:

Greeters are needed to support the new MAb clinic that is located at 5361 McAuley Drive, Towsley Health (Senior Living Building A). For available shifts – please click here.  You must also be fit tested for appropriate PPE. 

Important information about our relationship with Aetna

We are currently negotiating a new national agreement with Aetna that would cover the high-quality care our Health Ministry provides our patients with Aetna commercial (employer-sponsored and exchange) and Medicare Advantage health insurance plans receive from our physicians and at our Mercy Health and St. Joe’s facilities.

Our current contract will expire at midnight on December 31. If an agreement is not reached by the time our contract expires, we will be considered out of network for patients with Aetna commercial (employer-sponsored and exchange) and Medicare Advantage health insurance plans, effective January 1, 2022.

It’s important to know that for now, nothing changes. Our patients with Aetna health insurance can, and should, continue receiving care from our physicians and at our facilitiesas they normally would.We remain confident that we will reach an agreement before our contract expires, preventing any disruption in our patients’ care.

What This Means For You

  • Colleagues who have a Trinity Health Michigan medical plan managed by Aetna or a Trinity Health System Office medical plan are not impacted by the outcome of the Aetna negotiations. You and your covered dependents will not experience a change in your provider network, and you can continue to access in-network services at our hospitals and facilities no matter the outcome of the negotiations with Aetna.
  • However, if you are covered by Aetna under a non-Trinity Health medical plan (on a spouse’s or parent’s plan), your in-network access may be impacted. If we are unable to reach an agreement with Aetna on or by our contract expiration date, you may no longer have in-network access to Trinity Health Michigan facilities and services effective January 1, 2022.

By investing in our communities, facilities, programs, research, partnerships, and people, we continue to work toward a healthier tomorrow. But we alone cannot deliver a healthier future to our communities. In recent years, Aetna piled on unnecessary administrative burdens, and egregious downgrades and denials for care we provided to their members. In 2020, Aetna’s initial claims denials were 24 percent higher than other payors Trinity Health contracts with, and more than 60 percent higher than the industry benchmark. We need Aetna to become a more accountable partner, so we can continue to be the provider that our communities depend on.

We expect Aetna to collaborate in good faith negotiations to reach a mutually beneficial agreement that allows our providers to continue delivering the care our patients and community deserve.

We are communicating with patients in the coming days and have attached patient FAQs to assist in answering any questions patients may have. For more information, patients can call our dedicated patient information line at 1-833-818-8713 as well as our dedicated website for Mercy Health (www.mercyhealth.com/myhealthcoverage) or St. Joe’s (www.stjoeshealth.org/myhealthcoverage).

Thank you for your continued support and for serving our patients and community every day. We are committed to keeping you updated as negotiations progress.

What Other Benefits Are Available to Me?

You may be very familiar with your dental, vision and health plan options but do you know there are many other voluntary benefits available to you and your family?

For example, you can keep your pets healthy and save money with affordable pet insurance plans and get legal advice or documents with a legal insurance plan. Trinity Health has partnered with The Farmington Company to provide eligible colleagues the opportunity to elect personal insurance plans. Individual policy options include:

  • Whole life insurance
  • Legal insurance
  • Critical illness insurance
  • Auto/home insurance
  • Pet insurance
  • Identity theft insurance
  • Hospital indemnity
  • Accident insurance
  • Student loan relief services (Fiducius)

For more information and to enroll, call 866-251-9529 or visit https://enroll.farmingtonco.com/signin/TrinityHealth.

For more information about open enrollment, please visit the HR4U colleague portal at https://hr4u.trinity-health.org. Once logged into HR4U, click on the open enrollment icon on the homepage. You can also chat live with an HR representative Monday – Friday, 7 a.m. – 8 p.m. ET. Click on the “Start a Live Chat” icon. For your convenience, HR representatives will also be available on Saturday, Oct. 30 and Saturday, Nov. 6 from 8 a.m. to 1 p.m. ET.

DISCLAIMER: This article is not a substitute for and does not interpret, extend or change any plan or program provisions in any way. If there is a discrepancy between this article and the official plan and program documents, the official plan and program documents will prevail. Trinity Health retains the right to make changes to or terminate its benefit plans and programs at any time.

Protect Patients (We’re on a Mission!): Week 3 of National Cybersecurity Awareness Month

As Cybersecurity Awareness Month continues, this week’s theme focuses on protecting patients through safe handling of both confidential patient information and medical devices. Following are the guidelines for protecting confidential patient information in email, online, mobile devices and other approved tools.

Protect Confidential Patient Information in your Email

  • Do send confidential patient information only to colleagues who need the information to do their jobs. Do not add or cc others who do not need confidential patient information.
  • Do only send email to official corporate addresses.
  • Do not send confidential patient information to your own personal email address or any other personal email addresses (Gmail, Hotmail etc.).
  • Do save any needed attached files securely on your computer and delete large file attachments with confidential patient data from your Outlook email inbox. Keep your email organized and consistently delete messages and attachments that are no longer needed.
  • Do use the patient portal to directly communicate with patients.

Protecting Confidential Patient Information Online

  • Do use caution because social media activities can affect Trinity Health and patient privacy. Usage must be consistent with Trinity Health’s Code of Conduct and social media standards.
  • Do not post any information about patients including, but not limited to photos, films, diagnostic imaging, treatment, diagnosis or prognosis, or positive or negative comments. Any discussion related to a patient’s condition (even without using the patient’s name) could result in a HIPAA violation.
  • Do not initiate or accept a patient friend request unless an in-person friendship predates the treatment relationship.

Protecting PHI on Mobile Devices

  • Do only use Trinity Health approved secure messing/texting technology for communication about patient care, including images and recordings.
  • Do use the patient portal to directly communicate with patients.

Refer here for approved tools for sharing/storing PHI. Patient Treatment Providers should be knowledgeable of these additional requirements.

In our industry, it’s critical that we protect confidential patient information in all its forms. Please apply this information to your role each day and share it with your fellow colleagues. All relevant content will be available on the Enterprise Information Security (EIS) OneSource page at cybersecurity.trinity-health.org, so please take some time and check it out. Security questions can be sent to the AskCybersecurity mailbox.

Enter the “Know Your Role in Security” raffle here. Provide your name, email address, and how you support the security of Trinity Health in your role. Two colleagues will be selected on Oct. 28 to win awesome Trinity Health gear. Enter to win and good luck!

Do Your Part.  #BeCyberSmart. 

SJMAA ED Needs Support Immediately –

Ann Arbor Colleagues,

SJMAA teams continue responding to the increasing demands for support to meet urgent capacity needs.  In response to this surge, we are again asking colleagues to volunteer to sign up for additional shifts. Colleagues with any type of background, both clinical and non-clinical can sign up to help us meet these needs. All colleagues must be fit tested and wear an N95. If you need to be fit tested, please contact EHS at 2-3297. See the sign-up links below for the details of the roles.

The ED roles we are requesting:

RoleLocationWho Can Fill this Role?
ED ClinicalEDRN, APP
ED Non-ClinicalEDAll Colleagues

If you are signing up for ED Clinical Support or ED Non-Clinical Runner roles use this link Surge Sign Up – Fall 2021 to schedule.  Please use the tabs at the bottom of the spreadsheet to find the correct sign-up sheet for the role.

The incentive program for critical staffing will be implemented (see policy HERE) for non-clinical and clinical roles for colleagues that pick up additional shifts above their FTE to support the inpatient or ED units.  APP’s will utilize their salaried incentive policy.

Please work with your Manager who will approve the extra shifts and also follow the guidelines in this policy during the current need for surge planning.

Thank you in advance for your immediate attention and teamwork. We will continue to provide high quality care and compassion because of your willingness to step up to care for our patients.

SJMAA Steam Shutdown Notification

Beginning Saturday October 16 at 10:00 PM until 6:00AM Sunday October 17, there will be a steam shutdown to accommodate mandatory mechanical systems updates at SJMAA.

Because the steam shutdown affects the entire Ann Arbor campus for eight hours, hot water will be limited for:

-St. Joseph Mercy Ann Arbor Hospital – all areas

-Imaging and Family Birth Centers

-Treatment Center Area

-Materials Center

-Reichert Health Building

-Specialty Centers (M.O.C., Women’s Health, M.H.V.I. and Center for Digestive Care)

The shutdown does not affect the 5305 building, McAuley Inn, Education Center, Towsley IHA/Senior Health Building, Huron Oaks or Child Care.

The shutdown does not affect cold water or lavatory use.  

Please review/share/post the following information:

WHEN:  Starting 10:00 PM Saturday October 16, 2021 with anticipated completion no later than 6:00 AM Sunday October 17, 2021

WHERE:  Entire SJMAA Campus

WHAT:  Hot water will be available early during the shutdown hours; depending on use, hot water may become depleted before shutdown work has been completed.  Some areas may experience slight temperature fluctuations.

WHO:  SJMHS Mechanical Staff will be working in conjunction with contractors John E. Green Mechanical.

YOUR PART:  Use hot water conservatively during the shutdown period – please complete any showering needs before 10:00 PM Saturday or after 6:00 AM Sunday.

Requests for service during the shutdown should be directed to the Hospital Operator at 734.712.5081.  Requests for service during regular business hours (M-F) please call the Engineering Dispatch Office at 734.712.5081

Kindly forward or post this notification as necessary

Thank you in advance for your patience and understanding for this service interruption. 

Bernie Hobrecht

Mechanical Systems Coordinator

Saint Joseph Mercy Health System

Celebrate Respiratory Care Week, October 24-30

Respiratory care practitioners are vital healthcare professionals, who are trained to incorporate sophisticated equipment, clinical skills and medication to help people breathe.  Physiology and physics combine with compassion and altruism, making them an integral part of the medical team. 

During this COVID-19 pandemic, they have played a frontline role in caring for critically-ill patients, specializing in invasive and non- invasive ventilator management, delivering medications, placing themselves at risk.  During this fourth wave the respiratory care practitioners and the medical team face limited resources and a range of other challenges to continue the fight, although frequently through tears. Please promote vaccination among your loved ones, it is life saving science.

Join us in celebrating Respiratory Care Week by showing your appreciation for the outstanding Saint Joseph Mercy Health System Respiratory Care Practitioners.

Eileen MacDonell, BS, RRT

Saadiq Jamaluddin, MBA, RRT

St. Joe’s Ann Arbor & Livingston/Brighton

The 2021 Harvest Moon

FALL PHOTO CONTEST

The Colleague Support Team is proud to present the first SJMAA and SJML Fall Photo Contest.  Photos can show off your Fall Decorations; the Spookiest, Cutest or Silliest Carved/Painted Pumpkin; or a photo that shows off your Halloween Spirit.

Details of the Contest:

  • By October 22, 2021, submit a photo to mary.burgess@trinity-health.org
  • Please include your name and contact information, and indicate if your entry
    is for SJMAA, SJML or Brighton
  • One photo submission per colleague, so make sure to submit your favorite
  • A Release form will be required for any photo with a colleague and/or non-colleague included in it
  • Voting will take place from October 25 – October 31 via a link provided through the @St. Joe’s News
  • Winners will be announced on November 1

Please look for additional information in upcoming @St. Joe’s News editions.

Get Your Benefits Open Enrollment Questions Answered at HR4U Onsite Support

Your opportunity to select the benefits you want for next year will take place Oct. 28 – Nov. 11, 2021. The HR team is here for you! They will be on site to answer your open enrollment questions:

Monday, October 18, 2021

St. Mary Mercy Livonia
36475 Five Mile Road Livonia MI  48154
11:30 a.m. – 2:00 p.m.Cafeteria

Tuesday, October 19, 2021

St. Joseph Mercy Ann Arbor Hospital
5301 McAuley Drive Ypsilanti MI  48197
11:30 a.m. – 2:00 p.m.Across from the Event Center

Wednesday, October 20, 2021

St. Joseph Mercy Chelsea Hospital
775 South Main Street Chelsea MI 48118
11:30 a.m. – 2:00 p.m.Cafeteria

Thursday, October 21, 2021

St. Joseph Mercy Livingston Hospital
620 Byron Road Howell MI 48843
11:30 a.m. – 2:00 p.m.Next to Java Joe’s

Friday, October 22, 2021

St. Joseph Mercy Oakland Hospital
44405 Woodward Ave., Pontiac MI 48341
11:30 a.m. – 2:00 p.m.Cafeteria

During this time, you can learn more about your options, think about your benefit needs and make changes to benefit selections.

Enrollment guides will be available in the HR4U colleague portal. Review your elections and make any changes in Workday by the close of open enrollment at 11:59 p.m. ET on Nov. 11, 2021.

For more information about open enrollment, please visit the HR4U colleague portal at https://hr4u.trinity-health.org. Once logged into HR4U, click on the open enrollment icon on the homepage. You can also chat live with an HR representative Monday – Friday, 7 a.m. – 8 p.m. EST. Click on the “Start a Live Chat” icon. For your convenience, HR representatives will also be available on Saturday, Oct. 30 and Saturday, Nov. 6 from 8 a.m. to 1 p.m. EST.

St. Mary Mercy Livonia’s Chief of Emergency Medicine Weighs In on COVID-19

October 8, 2021

It has been difficult to know where to turn for up-to-date, accurate information amid the last 18 months of the pandemic. So much of what we think we know about this virus is discovered on social media or learned about from cable news, and often it is derived from non-medical perspectives.   In an effort to get to the truth, Friday Musings went directly to a highly respected and trusted source right here in our community. Patricia Paz Arabo, M.D., Chair of the Department of Emergency Medicine at St. Mary Mercy Livonia, has been working on the front lines inside the hospital since the beginning. Rather than paraphrase or editorialize her perspective, below are her unedited responses to what she has witnessed and how she views the state of our community’s health.

What is your role in the St. Mary Mercy Livonia Emergency Department and how has it changed in the last 18 months?

Patricia Paz Arabo, M.D., Chair of the Department of Emergency Medicine at St. Mary Mercy Livonia

Since October 2020, I have been Chair of the Emergency Department at St. Mary Mercy Livonia. Prior to that, I was Medical Director of the ED. My responsibilities have expanded significantly since the pandemic began and I have taken on much more of a leadership role. I have been involved in multiple processes and clinical initiatives, from operational processes, changes to adopting and offering our patients the latest evidence-based practice for testing and treatment. We successfully managed a national supply shortage of personal protective equipment early in the pandemic while keeping our colleagues safe, developed efficient testing protocols including the rollout of drive-up COVID-19 testing, and more recently we offer, for those eligible, to receive Monoclonal Antibody Infusions, a very promising treatment of COVID-19 for people exhibiting mild symptoms.

Is COVID-19 being spread in our community and if so, how significant is the spread?

COVID-19 is spreading in Livonia and surrounding communities and we are seeing an uptick in the number of hospitalized patients. That said, due to vaccines and widely adopted masking precautions, we are seeing lower numbers of hospitalizations overall when compared to last year but the upward trend in the past month has been concerning.

Are there any commonalities you have seen among hospitalized COVID-19 patients? If so, what are they and how has this changed since last year?

For the most part, hospitalized COVID-19 patients are older and have more underlying health conditions, however, we still see younger, healthier patients that fall very ill. We have some theories but thus far the medical community has no definitive explanation for why some people are asymptomatic while others experience severe complications which can lead to death. That is why it is so important to protect yourself, your loved ones, and our community.

In what way, if any, do increased numbers of hospitalized COVID-19 patients hinder overall public health?

The overall volume of people coming into the hospital, particularly the Emergency Department, has increased significantly. This is putting a strain on hospitals here in Michigan and across the country. We pride ourselves on delivering efficient, high-quality care inside our ED but if the trend continues, routine emergency visits will be delayed and EMS transport times will take much, much longer. What is concerning for all local emergency department leaders, is the threat that extremely high patient volumes pose to quality care standards and overall patient outcomes when all local hospitals are at capacity.

Are people still dying from COVID-19 or is it less serious a health risk than it was last year?

Patients are still being placed on ventilators and some are experiencing more severe complications from COVID-19 and passing away. It is still unclear how many more virus mutations will occur and if they will increase transmissibility similar to the Delta variant, which hit Livonia hard over the summer. Therefore, it is important for all of us to do our part to avoid high-risk situations, to limit the spread, and to especially avoid putting seniors and those immunocompromised at risk.

What do you say to people that are fed up with restrictions and believe that our community’s response has been excessive?

I understand that people are tired of the restrictions but if they saw the advanced nature of this disease and the devastation it is having on the families of our patients, maybe then it would foster greater understanding and patience. A unified community response that embraces evidence-based precautions that are proven to work is paramount to protecting each other. We need to do everything we can to stop the continued spread of the virus.

What health advice do you have for our community this fall, COVID-19 or otherwise?

Please do your part by taking measures that lower the risk of spread. Please social distance, avoid large crowds, wear a mask in crowded indoor places, and wash your hands regularly. Also, please get vaccinated if you qualify for a vaccine. The vaccine is the number one defense we have individually and collectively as a community.  

St. Mary Mercy Livonia’s Emergency Department is here for your emergent needs. If your illness is not an emergency, please seek your primary care physician’s recommendations, as EDs across the state are currently experiencing large volumes and wait times.  COVID-19 testing is widely available in the community and at many urgent care locations, so please consider seeking testing there when concerned about exposure and not experiencing symptoms.